Refund Policy

Thank you for choosing Customgift.co for your customizable gifts. We understand that sometimes circumstances may change, and you may need to seek a refund for your order. This Refund Policy outlines the conditions and procedures for requesting a refund for your purchase.

1. Eligibility for Refund: To be eligible for a refund, you must meet the following criteria:

a. The request for a refund must be made within 7 days from the date of delivery of your order.

b. The item(s) must be unused, in the same condition as received, and in the original packaging.

c. Personalized or customized items may only be eligible for a refund if they are defective, damaged, or if the customization does not match the approved design.

2. Non-Refundable Items: Certain items are exempt from being refunded. These include:

a. Gift cards and digital gift certificates.

b. Perishable goods, such as flowers or food items.

c. Items that have been used, damaged after delivery, or not in their original condition.

d. Items requested for a refund beyond the 7-day period from the date of delivery.

3. How to Request a Refund: If you believe you are eligible for a refund based on the above criteria, please follow these steps to request a refund:

a. Contact our customer support team within 7 days from the date of delivery, either through our website's contact form or via email.

b. Provide your order number, the reason for the refund request, and any relevant evidence, such as photographs if the item is damaged or defective.

c. Our customer support team will review your request and may require additional information for verification purposes.

4. Refund Process: Once your refund request is approved, we will initiate the refund process. Please note the following:

a. Refunds will be issued to the original payment method used during the purchase.

b. The processing time for the refund may vary depending on your payment provider and may take several business days to reflect in your account.

c. If the refund is approved for a customized item due to defects or inaccuracies in customization, the refund will be for the customization cost only and not the entire order value.

5. Shipping Costs: Unless the refund is issued for a damaged, defective, or wrongly customized item, shipping costs are non-refundable. You will be responsible for covering the return shipping expenses.

6. Return Address: When returning eligible items for a refund, our customer support team will provide you with the appropriate return address. Please make sure to use a trackable shipping method to ensure that the returned package reaches us.

7. Refunds for Gift Recipients: If the item was marked as a gift at the time of purchase and shipped directly to you as the recipient, you will receive a refund in the form of a gift credit for the value of your return. However, if the gift giver had the refund processed to their payment method, they will be informed of the refund status.

8. Changes to the Refund Policy: Customgift.co reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our Refund Policy, please feel free to contact our customer support team. We are committed to providing the best customer service possible and will be happy to assist you with any refund-related inquiries. Thank you for choosing Customgift.co.