Shipping Policy

Thank you for choosing Customgift.co for your customizable gifts. We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines important information regarding shipping and delivery of your orders within the USA.

1. Shipping Zones: At present, Customgift.co offers shipping services exclusively within the United States. We do not ship internationally, and all orders must have a valid shipping address within the USA.

2. Order Processing Time: Once you place an order, our team will process it promptly. The processing time includes order verification, customization (if applicable), and packaging. Most orders are processed within 1 to 3 business days, excluding weekends and holidays.

3. Shipping Methods: We offer multiple shipping options to cater to your preferences. During the checkout process, you can choose from various shipping methods based on your desired delivery time and cost.

4. Estimated Delivery Time: The estimated delivery time depends on your chosen shipping method and your location within the USA. Please note that delivery times are approximate and may vary due to factors beyond our control, such as weather conditions, holidays, and carrier delays.

5. Order Tracking: After your order is shipped, we will provide you with a tracking number via email or through your Customgift.co account. You can use this tracking number to monitor the status and progress of your shipment.

6. Shipping Costs: Shipping costs are calculated based on the weight of your order, the selected shipping method, and your delivery address. The shipping charges will be displayed during the checkout process before you finalize your purchase.

7. Free Shipping: We may offer free shipping promotions from time to time. These promotions will be subject to specific terms and conditions, which will be clearly communicated during the promotional period.

8. Undeliverable or Returned Packages: In the event that a package is undeliverable due to incorrect or incomplete address information provided by the customer, the package will be returned to us. In such cases, we will attempt to contact you to verify the shipping address and arrange for re-delivery. Additional shipping fees may apply for re-delivery.

9. Damage or Loss During Shipping: Customgift.co takes utmost care to package and ship your orders securely. However, in the unlikely event that your package is damaged or lost during transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and either send a replacement or initiate a refund, depending on the circumstances.

10. Shipping Holidays: Please be aware that there may be specific holidays or occasions during which shipping carriers do not operate. These holidays may cause delays in the processing and delivery of your order. We will inform you in advance if any shipping holidays might impact your delivery.

If you have any questions or concerns about our Shipping Policy, please feel free to contact our customer support team. Thank you for choosing Customgift.co, and we look forward to providing you with the perfect personalized gifts. Happy shopping!